A Guide To The Amp

ADA Information

Please visit the ADA Information Page.


The ATM is located in the Main Plaza next to the merchandise booth.

Baby Changing Stations

Baby changing stations are located in all public restrooms at the venue and designated Amp Choice restrooms. 

Bags & Backpacks

Bags, including handbags and purses, may be no larger than 12” x 12” x 6."

All bags are subject to search. Backpacks are prohibited. Please see the prohibited items list for additional details.

Box Office

The Box Office is located just outside the main gates to the venue.

Box Office Hours:

  • Thursday & Friday: 10:00am - 6:00pm
  • Saturday: 8:30am - 12:30pm

Insider Tip - Save on fees by purchasing tickets in person, directly from the Box Office.

For additional Box Office information, please visit our Ticketing & Box Office page.

Camera Policy

Flash photography, professional cameras (including SLR cameras or cameras with detachable lenses) are prohibited. Recording equipment, tripods, monopods and selfie sticks are also prohibited. This policy is subject to change per event.

Child Ticket Policy

Admission for children varies per event, however, children under two years of age are free if sitting on an adult's lap. Be sure to check with the Box Office regarding specific events.


Please follow the recommended routes listed on our Directions Page.

Donation Requests

Please submit formal donation requests here. Due to a large number of requests, there is no guarantee your request will be fulfilled.


Remotely controlled, small, unmanned aircraft systems (UMAS), commonly referred to as drones, are prohibited without prior approval.

Drop-off & Pick-up Zones

The guest drop-off and pick-up zone is located at the front of the on-site parking lot. Additionally, guests can be dropped off / picked up at either of our offsite parking lots and utilize our free shuttle service to and from the venue.

  • Pick-up Address: 1340C A1A South, St. Augustine


Individuals interested in joining our incredible team are invited to explore employment opportunities through the St. Johns County job listing on GovernmentJobs.com.

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Food & Beverage

In addition to The Amp concession stands in the main plaza, we have a rotation of local food trucks at each event. 

Outside food and beverages are not permitted.

  • Guests with special dietary needs due to medical conditions or religious requirements should make special arrangements prior to the event day.

Please Note: The Amp concession stands and vendors sell peanuts and other products that may contain nuts throughout the venue. We do not have areas free from nut products.

Gate Time

Gates will generally open one hour (60 minutes) prior to the event starting. This is subject to change. For more information for a specific event, visit the event page.

Information Booth

Information Booth is located near the entrance under the red tent. Please stop by and say hello, ask a question or share feedback.

Media Access

We appreciate all requests for coverage. Please be aware that approval is granted by the tour promoter and/or publicist. To be considered, accredited members of the media may submit a request to our marketing team.

Premium Parking

A limited number of on-site parking spots are available in our on-site premium parking lot. Premium Parking passes may be pre-purchased online at Ticketmaster.com or in person at the Box Office.

Parking at the Shuttle Lots

The Amp provides free parking at our satellite parking lots located at RB Hunt Elementary School Soccer Field and Anastasia State Park. Shuttle service from the satellite lots begin 60 minutes prior to gate time and run up to 60 minutes after the event ends.


The St. Augustine Amphitheatre has a no re-entry policy. For emergencies or special requests, please speak with a guest services representative prior to leaving the venue during an event.


We are committed to providing a safe experience for all guests. We screen all guests entering the venue using wands and bag checks. Guests are advised to arrive early and only bring essentials. For a full list of permitted and prohibited items, please review our Security Page.

Shuttle Service

Shuttle service from the satellite lots begins 60 minutes prior to gate time and runs up to 60 minutes after the event ends.

Ticket Scalping

IMPORTANT: Ticketmaster is the official and ONLY ticketing agent of The St. Augustine Amphitheatre. To avoid counterfeit, stolen, or voided tickets, tickets should only be purchased online at Ticketmaster.com or in-person at the venue Box Office.


All shows at The St. Augustine Amphitheatre are held rain or shine.